2020Advice

Coronavirus/COVID-19 Update

By 14th May 2020 No Comments

UPDATED 4th September 2021 | 9:37am

In the light of the current coronavirus, Covid-19, situation we want to reassure you that the health and well-being of both our guests and team members is of paramount importance and continues to be our top priority.

Our estate is open and operating as normal with a few additions that we’ve kept in place to ensure the health and safety of our team and guests remains at the highest priority.

Our teams will continue to wear masks as we place this into our company policy going forward. Please be mindful that some of our team are exempt from wearing face masks.

Whilst we understand it is now your personal choice to wear a mask as a guest, we still encourage you to wear one when moving about in our restaurant, bar and lounge areas, as well as communal shared spaces indoors.

Our estate continues to have plenty of hand sanitiser readily available for guests and our team alike and high traffic touch points are regularly sanitised as standard.

What about my upcoming booking at Crouchers Hotel or The Cottages?

  • Our terms and conditions for each reservation remain in place for any reservations with a check-in date that falls outside of the current dates that the Government has restrictions on non-essential travel and the closure of hotels and the hospitality sector.

Want to make a new booking?

  • Any new reservations made for Crouchers Hotel from 14th May 2020 are made with full awareness and a mutual understanding of the current COVID-19 situation and the risks involved with making that booking. Therefore, if booking a non-refundable rate, we are unable to offer any change of date or refund for these bookings.
  • Any new reservations made for The Cottages from 14th May 2020 are made with full awareness and a mutual understanding of the current COVID-19 situation and the risks involved with making that booking. As these bookings are non-amendable, require a non-refundable deposit and balance due 8 weeks prior to arrival, we are unable to offer a change of date or refund for the deposit, or the remaining balance if cancelling after the remaining balance has been paid.
  • If you are concerned about making a booking going forward, we recommend taking out holiday or event insurance for coverage and piece of mind as we cannot guarantee our flexibility with regards to our terms and conditions.

Can I speak to someone about my booking?

We are doing our best to respond to each guest in a timely manner and do ask that unless your enquiry is regarding a booking checking in within the next 7 days, that you email us and we will get back to you as soon as we can.

T: 01243 784995
E: enquiries@crouchersorchards.co.uk

Please note that this blog will be updated regularly and we reserve the right to change any policies and terms and conditions at any stage during this period.