2020Advice

Coronavirus/COVID-19 Update

By 14th May 2020 No Comments

UPDATED 12th April 2021 | 1:28pm

In the light of the current coronavirus, Covid-19, situation we want to reassure you that the health and well-being of both our guests and team members is of paramount importance and continues to be our top priority.

Whilst we prepare to re-open the estate fully over the next few weeks we are getting very excited to welcome you all back.
It’s been a fair while since we’ve seen you and we’ve put extra measures in place to keep you safe and comfortable at the same time. You’ll find plenty of hand sanitiser for you to use throughout the venues on our estate. Our teams will continue to wear masks and keep their distance during your visit with us.
In addition to this, you’ll find blankets and hot water bottles available at our Potager Restaurant for those chilly days outdoors, but please do remember to wrap up warm if it’s chilly as we only have a limited number available.

We kindly ask that all guests follow the legislation that requires face masks to be worn throughout indoor settings whilst accessing and exiting the outdoor areas, or toilets.

All guests must check-in via the track and trace app when visiting any part of our estate. This means every guest in your group, not just the lead booker.

Our Potager Restaurant and Cider House Ristorante will be open for outdoor reservations from 12th April 2021 onwards. Please take a look at their individual pages to find out more on their opening hours and services.

What about my upcoming booking at Crouchers Hotel or The Cottages?

  • Our terms and conditions for each reservation remain in place for any reservations with a check-in date that falls outside of the current dates that the Government has restrictions on non-essential travel and the closure of hotels and the hospitality sector.

Want to make a new booking?

  • Any new reservations made for Crouchers Hotel from 14th May 2020 are made with full awareness and a mutual understanding of the current COVID-19 situation and the risks involved with making that booking. Therefore, if booking a non-refundable rate, we are unable to offer any change of date or refund for these bookings.
  • Any new reservations made for The Cottages from 14th May 2020 are made with full awareness and a mutual understanding of the current COVID-19 situation and the risks involved with making that booking. As these bookings are non-amendable, require a non-refundable deposit and balance due 8 weeks prior to arrival, we are unable to offer a change of date or refund for the deposit, or the remaining balance if cancelling after the remaining balance has been paid.
  • If you are concerned about making a booking going forward, we recommend taking out holiday or event insurance for coverage and piece of mind as we cannot guarantee our flexibility with regards to our terms and conditions.

Can I speak to someone about my booking?

We are doing our best to respond to each guest in a timely manner and do ask that unless your enquiry is regarding a booking checking in within the next 7 days, that you email us and we will get back to you as soon as we can.

T: 01243 784995
E: enquiries@crouchersorchards.co.uk

Please note that this blog will be updated regularly and we reserve the right to change any policies and terms and conditions at any stage during this period.